Today my next internship week started and the day started early at 6:45 a.m. when Jürgen and I left for the first customer appointment. Yesterday we had already started to prepare everything for the trip and load it into the car.
During the trip to Hamburg, Jürgen took customer calls and I helped him to write down the orders. When we arrived at the customer's premises, we had an intensive discussion about disposable gloves and Jürgen successfully convinced the customer of our Semperguard products. We analyzed the customer's current products and explained the advantages of our products.
After saying goodbye to the customer, we drove to the next customer, who was half an hour away. There we were warmly welcomed by our well-known contact person. It was obvious that Jürgen had already built up a good relationship with him. The customer was very nice and even offered me the "you".
Jürgen presented the customer with a cut-resistant glove and clarified a complaint. Afterwards, the customer gave us a tour of the company, which I found extremely friendly. He took a lot of time for us and it was interesting to learn more about the company.
After saying goodbye to this customer, we made our way to the property. Jürgen continued to take calls and I noted and solved one or the other problem with colleagues and was available for companies by phone.
As a conclusion of the day, I notice how everyday working life is being integrated better and better into my life. I was able to learn a lot, especially when talking to customers, and found out that it's not just about products, but also about personal interests and experiences. I'm happy that I can start my career in such an open and friendly way. When we finally arrived at the accommodation, I was relieved and proud of myself at the same time. I had successfully mastered the day and was finally able to switch off.
It struck me that it wasn't just about selling products or solving problems – but also about interpersonal relationships. I therefore decided that communication skills are particularly important, and to listen to the customer and get to know their needs better. Because at the end of the day, it's not just about the business itself – it's also about creating a connection with the customer. With this thought in mind, I finally fell asleep and was already looking forward to the next working day – because it would hold new challenges again!