Can only companies or private customers also order?
AAV GmbH exclusively supplies commercial customers. If you send us your request, you will receive advice and a personal offer from us. Therefore, it is www.aav-arbeitsschutz.de not possible to order directly via our website.
If you want to order protective work clothing as a private customer, you can do so via the online shop www.omniprotect.de make.
Do you need additional advice via our service hotline?
Would you like advice or do you have questions about certain products that you cannot find in the article description? We will be happy to advise you. You can contact us either by phone, e-mail or fax. Our long-standing and experienced employees will be happy to help you. You can reach us via our service hotline 0511-679997-0 from Monday to Thursday from 8:00 a.m. to 4:30 p.m. and on Fridays from 8:00 a.m. to 1:00 p.m.
Do I have to observe a minimum order value?
The minimum order value is €50 net value of goods. Below €50 we charge a minimum quantity surcharge of €5.
I have received an offer from AAV GmbH. How long is the price from the offer valid?
Many of our products are subject to price fluctuations. So that we can always offer you the latest prices, our offers are always valid for 4 weeks from the date of the offer.
I have received a payment reminder / reminder and have already paid. What can I do?
We will be happy to check your information. Please let us know the exact booking date, the transfer amount and the recipient's bank details.
From what value are orders delivered free of charge?
From a net value of goods of €500, we deliver free of charge within Germany (except islands). For delivery to the German Isles, a surcharge is always charged. Below a net value of goods of €500, we charge shipping costs per package.
Deliveries to other European countries are also possible. Please ask our staff for the exact shipping costs.
How long is the delivery time usually?
If you send us your order by e-mail or fax, it will usually be processed on the same day. If you order by phone, the employee can already give you a delivery date on the phone.
After receipt of your order, you will receive an order confirmation from us with a delivery date. We deliver stock goods by parcel service (DPD or DHL) within 24-48 hours. Experience has shown that delivery takes a little longer (2-3 working days) for freight forwarding orders. For goods that we do not have in stock, the delivery date will be confirmed with an order confirmation.
Part of my order was not delivered. When will the rest of the goods arrive?
If the goods you ordered are not or not completely available from our warehouse, you will receive an order confirmation from us. In consultation with you, it will be determined whether part of the goods should be delivered to you in advance.
If part of your order has not been delivered, please check the contents on the delivery note, which is marked as partial delivery. As soon as the missing items arrive in our warehouse, we will send you the remaining delivery directly and without extra shipping costs.
What are the shipping costs at AAV?
From a net value of €500, the goods will be delivered free of charge within Germany (except islands).
Under €500 net value of goods we charge the following shipping costs:
- 1 package €6.55
- 2 packages €10,90
- 3 packages €15.25
- 4 packages €19.60
- 5 Packages €23,95
Of course, we also send your delivery to the German islands or to other European countries. We will then inform you separately of the exact shipping costs for these deliveries.
Does AAV GmbH also deliver abroad?
Yes, we also deliver the goods to addresses in other European countries. Please ask your customer advisor for the exact delivery conditions.
What should be considered when returning the goods?
If you would like to return goods to the AAV, we always ask you to notify us of the return by telephone or in writing. If, contrary to expectations, the goods have a quality defect, we will of course have the goods picked up from you free of charge by DPD.
If you have ordered the wrong item, we ask that you return the goods at your expense. Parcels sent freight collect will not be accepted.